Business administration

Why take the course?

Effective administration is vital to every successful business.  This course offers a variety of practical skills and knowledge which are required by today's employers.  Training takes place in a fully equipped office environment.  Every student has a personal development plan that is tailored to their individual needs.  Students are encouraged to work within groups and to build good working relationships with other students, as these are important skills in the workplace. 

KEY COMPONENTS

What does the course cover?

Operating a reception desk and switchboard

Talking to people face to face and on the telephone in a work setting, and being responsible for recording and passing on messages, can be a challenge.  With supervised training, students' confidence and competency grows by working on reception.

Photocopying skills

Students learn how to operate a photocopier and develop their photocopying skills so that they can confidently complete real work while on placement. 

Typing and Word processing

Students are encouraged to develop typing skills through a range of tools to a standard acceptable by employers. 

Filing

With the use of hands-on assignments, students learn how to file documents and they develop an understanding of essential filing rules. 

Mail handling

Students learn how to handle both incoming and outgoing mail.  They develop the skills and knowledge to log and distribute incoming letters and parcels, and collecting, franking and dispatching mail. 

Qualifications

OCR NVQ (Administration Level 1 and 2)