£23,500 pro rata plus 3% pension contribution
Permanent
21 hours per week, 3 - 5 days per week, Monday – Friday
The role
Our Business Coordinator has a multi-faceted and dynamic role, sitting at the heart of our organisation. Most of the role is focused on helping to speed up the process by which someone who’s interested in coming to Share as a student goes from making an initial enquiry to starting on programme. In between, they need to visit and look around; spend some taster days with us; and if they then decide that Share can meet their needs, you’ll support them in obtaining funding from Social Services for their place. You will be able to build rapport quickly with customers and their networks and follow cases through from beginning until the end, so that the team is able to meet our yearly target of student numbers. Within this role you will also get involved in supporting other areas of Share, such as managing the joining process for new volunteers and work experience students, and helping to co-ordinate and prepare for Share events.
Who we are looking for
Our ideal candidate is an energetic person with excellent communication skills – written and verbal – who is super-organised. You’ll enjoy getting things sorted for people. You’ll have excellent digital skills, and you’ll be good at managing your own time. You’ll be confident in taking initiative when needed and you’ll enjoy working as a member of our lively team. You’ll get a lot of satisfaction from seeing a job through from beginning to end.
About us
At Share, we’re passionate about supporting disabled people to set their own goals for learning and life, and then helping them to achieve their aspirations. The majority of our students are people with learning disabilities and/or autism. We offer a range of training, employment, personal development, and leisure opportunities.
Job Description
- To contact enquirers, within agreed timescales, to provide information about Share’s services and to arrange show around visits across our different projects.
- To ensure that all information regarding the enquirer is logged on to our CRM database, including all relevant paperwork, paying close attention to data protection regulations.
- To build rapport with people’s support networks, including Social Workers, Parents and Carers, Support Staff and Care Coordinators to ensure Share has all the relevant information needed to best support the person to have a smooth transition into Share.
- To book in taster sessions, liaising with delivery staff around support needs and other important information about the potential new student, and ensuring that delivery staff give feedback on how the taster session went and this feedback is shared with support networks and other staff as appropriate.
- To liaise with the social services access team to apply for funding for the potential new student to join. To keep in touch with them around the progress of the application for funding, and chase purchase orders, ensuring all open enquiries are seen through to the end, no matter how complex the process.
- To arrange start dates for new students, ensuring their induction is arranged and they have a smooth start to their time with us.
- To oversee our student attendance lists to ensure they are up to date and accurate with new starters, leavers and any other changes. You will liaise with our finance department to ensure records are up to date and invoices are accurate.
- To work in collaboration with the leadership team towards meeting a yearly target of student numbers.
- To help with the recruitment and induction of potential new volunteers or work experience students. You’ll support with advertising roles; arranging interviews, carrying out background checks, arranging start dates and inductions, as well as volunteer reviews and annual volunteer thank you events or gifts.
- To assist in preparing for events hosted by Share, including our annual awards ceremony, garden party, open days and other fundraising events.
- To produce a monthly progress report for the leadership team on the status of the enquiry pipeline, reporting on any particular barriers that may have arisen. Produce data as required for funding reports.
- To organise internal and external meetings and forums, gathering agenda items and taking minutes.
- To work at all times in a spirit of positivity and encouragement and in a way that values diversity.
- To maintain confidentiality and follow data protection regulations at all times.
- To attend internal and external meetings and events as required, working very occasional evenings or weekends.
- To work as a member of a supportive team and undertake any other tasks as may be reasonably required.
Person Specification
All of the following are essential to the role. Please use the Supporting Statement on the application form to tell us how you meet this specification, giving examples.
- Excellent administrative, ICT and self-motivation skills and the ability to work well with minimal supervision.
- Organised and reliable, good at co-ordinating different people’s diaries.
- Strong team-player and enjoy working alongside others to achieve the project’s goals.
- Able to communicate well and build rapport with people from diverse backgrounds and at all levels inside and outside of the organisation, with excellent written, verbal and numeracy skills.
- Able to inspire trust and confidence, behave with integrity and honesty at all times and follow through on the things you’ve said you’ll do.
- Able to learn quickly, have a commitment to professionalism and good attention to detail.
- Good at planning ahead, demonstrating a methodical, organised and flexible approach to a busy and varied workload.
- Great at creative problem-solving and helping others to find solutions to barriers.
- Passionate about social inclusion and particularly about helping disabled people to reach their potential and shine.
- A good understanding of data protection, with the ability to work confidentially with sensitive information.
- Experience of working in a social or health care setting, while not essential, would be an advantage
- It would be desirable if you are, or would be willing to be, first aid trained.
How to apply
Please complete our application form and equal opportunites form and return both by Tuesday 6th November 2018 to hradmin@sharecommunity.org.uk. Interviews will take place on Thursday 15th November 2018.
If you would like to have chat about the role before applying, please contact Leanne Wood on leannew@sharecommunity.org.uk or on 0207 801 9825. We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. Please read our privacy policy for job applicants to find out how we store data as part of our recruitment process.
This job is subject to two satisfactory references, evidence of qualifications, an enhanced DBS check and providing evidence of right to work in the UK. If you have a disability and would like to discuss other ways of submitting your application, please call Leanne on 0207 801 9825.
We are very much looking forward to receiving your application.
