Hours: 16 – 21.5 hours per week depending on candidate availability, every day Monday – Friday, AM shift which starts at 9am or PM shift which finishes at 4.30pm
Contract: Permanent
Salary: £19,565 pro rata plus 5% pension contribution (increasing to new London Living Wage rate once it's announced in Nov)
Annual leave: 25 days per year pro rata (increasing by one day per year until you reach a maximum of 30)
Location: Your base is Share HQ, 64 Altenburg Gardens, London, SW11 1JL.
Closing date: Monday 16th November at midday (or until we have enough applications)
Interview date: TBC
Job role
As a Receptionist at our training centre for adults with learning disabilities and autism, you will be the friendly face of our charity. You’ll deliver a high standard of service to clients and visitors and will be a calm, welcoming presence to everyone you come in to contact with. Your duties will include greeting and welcoming people to Share, answering and directing calls, responding to general enquiries, following health and safety guidelines and undertaking general administrative to support the smooth running of Share.
Who we are looking for
Our ideal candidate would have experience of working in a customer facing administration role, with the ability to multi-task, remain calm under pressure and prioritise tasks. They’ll be resourceful and proactive when issues arise, and have great customer care skills. They’ll have strong administration and IT skills, and be a naturally helpful, warm and friendly person. They'll have excellent written and face to face communication skills, and the ability to communicate diplomatically and respectfully with people at all levels.
About us
At Share, we’re passionate about supporting disabled people to set their own goals for learning and life, and then helping them to achieve their aspirations. The majority of our students are people with learning disabilities and/or autism. We offer a range of training, employment, personal development, and leisure opportunities. We won the prestigious award of Employer of the Year at Wandsworth Business Awards 2019. We also hold the Investors in People accreditation and we are accredited by the National Autistic Society.
Job description
- Take full ownership of reception to ensure it is running to a high standard throughout your shift.
- Provide excellent customer service as the ‘face of Share’ to all of our stakeholders – students, parents/carers, staff, visitors, contractors etc.
- Answer incoming calls; taking messages and re-directing calls as required.
- Keep on top of general email enquiries.
- Make sure everyone signs in and out so you know who is in the building at all times. Ensure visitors are given an ID badge.
- Greet and log accurate attendance of students on our database. Contact students and parents/carers regarding non-attendance, and call tutors in classrooms once a student’s carer has arrived at the end of the day.
- Maintain procedures specific to Covid-19 such as taking and logging the temperature of anyone entering the building, ensuring people sanitize their hands, asking all visitors the standard health and safety questions and collecting data for NHS Test and Trace. Follow all other health and safety measures including checking ID for taxi drivers, dealing with hazards and keeping the reception area and the area outside tidy and clutter-free.
- Complete general administration tasks such as printing, scanning, filing, data inputting, arranging meetings, updating documents, managing diaries, taking minutes.
- Sort and distribute incoming post and send outgoing post, occasionally going to the local post office.
- Manage lost property items and keep the stationery cupboard tidy.
- Organise the purchase and signing of birthday and leaving cards for staff, volunteers and trustees.
- Ensure that confidentiality and data protection regulations are maintained at all times.
- Help out in other ways that are reasonable.
Person Specification
The successful applicant for this role must:
- Have experience of working in a customer facing role, providing excellent customer service by being friendly, polite and confident in dealing with members of the public.
- Be able to demonstrate good administrative and MS office skills.
- Be a strong team-player who is friendly, reliable, helpful and doesn’t get flustered easily.
- Have the ability to communicate positively with people at all levels inside and outside of the organisation, with excellent written and verbal skills.
- Use initiative and notice when things need doing.
- Be naturally self- motivated and conscientious, with the ability to work well with minimal supervision and adaptable to changing situations.
- Take pride in maintaining a clean and presentable personal appearance.
- Be able to inspire trust and confidence, behaving with integrity and honesty at all times and following through on the things you’ve said you’ll do, to a high standard.
- Have a good understanding of the barriers disabled people face.
How to apply:
Please complete our application form and equal opportunities form and return both by midday on Monday 16th November to hradmin@sharecommunity.org.uk. We may close this vacancy early if we receive enough applications.
If you would like to have chat about the role before applying, please contact Leanne Wood (People and Project Manager) on 0208 050 4162 We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone.
We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates, who are currently under represented at this level within our organisation.
Please read our privacy policy for job applicants to find out how we store data as part of our recruitment process. This job is subject to two satisfactory references, evidence of qualifications, an enhanced DBS check and providing evidence of right to work in the UK. If you have a disability and would like to discuss other ways of submitting your application, please contact us.
We are very much looking forward to receiving your application.
